FAQ's
1. What does Frozen Down South, LLC supply with your rental?
- Commercial grade frozen drink machine
- Instruction on machine operation and mix preparation
- One 4 wheel cart (machine must be left on cart unless otherwise discussed)
- One mix per tank is included free, additional mixes ($30 each) will be left with you upon request and only charged to you if the mix is opened
- 5-gallon mixing jug(s)
- Straws
- Styrofoam cups
- 12 gauge heavy duty extension cord
2. How many machines/mixes
do I need?
- 25-50 guests - Single Tank Machine / 1-2 mixes
- 50-75 guests - Single or Dual Tank Machine / 3 mixes
- 75-100 guests - Single or Dual Tank Machine / 4 mixes
- 100-150 guests - 2 Single or 1 Dual Tank Machine / 5 mixes
- 150-200 guests - 2 Single or 1 Dual Tank Machine / 6 mixes
*These estimates are based on a 2-4 hour event where this is the sole drink*
3. How many drinks will one mix make?
Most of the mixes make a 3.5 gallon batch and serve approximately 56 8-oz. drinks (about 25-30 guests). Some of the mixes (Lime Margarita, Summertime Lemonade) make a 4 gallon batch and provide 64 8-oz. servings.
4. Can I just pick up the machine rather than have it delivered?
Frozen Down South, LLC does not allow the pickup of our frozen drink machine for your rental. A lot of work and pride go into maintaining our machines, so they stay in good working order, look good, and stay clean inside and out. We will deliver and set up the margarita machine to give you a trouble-free experience and to make sure the next customer has a problem-free experience.
5. What type of electrical requirements are needed?
The frozen drink machine requires a 20-amp dedicated 110 v circuit. The frozen drink machine needs to be placed near an electrical outlet. We will provide a heavy duty extension cord.
6. Do you supply the alcohol, or do I need to buy it?
Frozen Down South, LLC does not supply any liquor or alcoholic beverages. Our mixes are concentrates that contain no liquor or alcohol. If you choose to add alcohol, you would need to purchase it on your own.
7. How long will it take for the mix to freeze?
Ideally, the machine will be located inside for maximum efficiency.
Inside, with chilled liquids, the single tank will freeze in 45 minutes. The dual tank will freeze in 90-120 minutes.
Outside, the freezing time will depend on the temperature, humidity, and amount of alcohol added. The higher the temperature, humidity, and alcohol added, the longer it will take to freeze. Outdoor temperatures below 80, with all liquids chilled prior to pouring into the tank, plan for the single tank to take 45-60 minutes to freeze or 2 hours for the dual tank to freeze. Temperatures above 80, with all chilled liquids and out of direct sunlight, plan for the single tank to take 1-2 hours to freeze or 3-4 for the dual tank to freeze. We STRONGLY recommend that you refrigerate your mix, water, and liquor prior to adding to the machine and make sure to keep the machine out of direct sunlight for the best results. The more alcohol, the longer it will take to freeze. The key is to top off the tanks frequently to keep the mix frozen once the party starts.
8. Do your machines make nonalcoholic drinks or slushies?
Yes! You can serve any of our mixes with or without alcohol, just follow the directions on the mix. The frozen slushies are always a big hit at children's parties. If you have a special mix request, just let us know.
9. How far in advance should we book the machine?
It's best to book your rental as far in advance as you're able. With the busy season filled with birthday parties, retirement parties, graduation parties, weddings, holidays, and special events, don't leave it till the last minute.
10. When will the machine be delivered and picked up?
We will arrange a delivery time (2-5 hours before your event) depending on the circumstances - i.e. inside/outside, alcohol/no alcohol, and outdoor temperature. We want to allow enough time to ensure that the machine is set up and the beverage is frozen when your event starts. We'll also arrange a pick-up time prior to delivering the machine to your event.
11. How do we prepare, mix, and fill the tanks?
Upon delivery, we will mix up your first batch. If you plan to add alcohol, make sure you have the alcohol chilled and on hand. Once opened, the mix is good for up to 10 days under refrigeration!
12. What forms of payment do you accept?
We accept cash, check or venmo. We do not require an "up-front" deposit or payment. Full payment may be made when we pick up the machine.
13. Do you have any suggestions or favorite drink flavors/combinations?
Yes! If you'd like more than one flavor with our single tank machine, just provide fruit puree for your guests to add to their lime margarita. We have many different suggestions for tasty flavors and margarita cups that will make your experience with the machines even better! Just reach out and with inquiries, and we'll be happy to help.